Frequently Asked Questions
Everything you need to know about your Tapper's Jewelry experience.
What is your return and exchange policy?
We offer a 30-day return policy for most jewelry. Items must be in their original, unworn condition with all security tags attached. Custom-designed pieces and engraved items are final sale.
Do you offer complimentary shipping on orders?
Yes, Tapper's Jewelry provides free insured ground shipping on all domestic orders over $500. For orders below this amount, standard shipping rates apply at checkout.
How can I ensure I am ordering the correct ring size?
We provide a comprehensive printable ring sizer on our website. Alternatively, you can visit any of our showroom locations for a professional fitting by our expert consultants.
Are your diamonds ethically sourced?
Absolutely. Tapper's Jewelry is committed to ethical sourcing. All of our diamonds are purchased through the Kimberley Process to ensure they are conflict-free and meet the highest industry standards.
Do you provide jewelry appraisals for insurance purposes?
Yes, every purchase of $1,000 or more comes with a complimentary appraisal document. We also offer independent appraisal services for your heirloom pieces by appointment.
Can I track my order once it has shipped?
Once your order is processed and dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status in real-time.